Getting Started with Clarinspect on iOS

Getting Started with Clarinspect on iOS

This document is intended to walk you through how to install the Clarinspect App on  your iOS device, login and view your work.

Clarinspect consists of an App on your iOS device, and the Clarinspect Hub (a website) which coordinates the synchronisation of data and the dispatch of work.

To Install the App

You will need:

  • Your iOS phone or ipad

  • Permission to install Apps on that Apple device

  • Your Clarinspect log in details (email and password)

Step 1: Install the App from the App Store on your device


  1. Click on ‘App store’


  1. Type ‘Clarinspect’ in the search bar and click ‘Get’


  1. Open the Clarinspect App


  1. Sign in using the credentials you used when registering.

Step 2: App Settings

For Clarinspect to have access to photos from your device please ensure this feature is enabled. 


Under Settings/Apps find ‘Clarinspect’:



Enable photos here by ticking ‘All Photos’.


Step 3: Start working


Open the App

Open the App using the same log in details you created when you registered with Clarinspect. (see above)

Sync your device

Once you are signed in, tap on the three bar menu at the top left to open the menu. 

Tap ‘Sync’ and keep your phone screen live (e.g. screen lock set to ‘Never’) to allow the sync to work fully. 

‘Sync’ will also synchronise any work you have completed on your device back to the hub.

Work Package view




This is a list of all Work Packages that you are assigned to. Tap a Work Package to view or add an inspection.


Inspection View




This is the list of all inspections that are on the device. You can search by title using the search bar. Tap the individual inspection to open.



Step 4: Completing and Syncing an inspection

Complete Inspection

When you have completed the inspection, press the ‘Complete’ button at the bottom of the form, or the tick at the top.

This will check all mandatory fields have been entered, and then queue the inspection for syncing back to the Hub.


Return to Hub

If you want to edit it on the Hub, then you can choose 'Return to Hub' to send it back without being completed. 


For more information about completing work or returning work to the hub, please read our “Returning Work to Hub” user guide 


Sync Rules

Inspections that are complete or 'Return to Hub' cannot be edited whilst they are syncing. 

Items syncing have a sync icon. 

Work that has been queued for syncing will wait until a network is available (wifi, or mobile data)

Leave the app open when you are syncing.

Working from the Site Plan

With Clarinspect you can also work directly from the Site Plan.  Please read our Using Drawing Sets in the App user guide for detailed information.

Another Useful App


Splashtop SOS - Remote Support

Made by Splashtop. 

Allows remote support over the internet. 

Go to sos.splashtop.com, or look in the Apple Store.

Top Tips

  1. Never add an emoji as part of your data!

  2. ! on the form represents a mandatory field

  3. Complete an inspection using the button at the end of the form, or the tick at the top.

When you have filled in all the fields, tap the ‘Complete’ button at the bottom of the form.

This will validate the form, and if all mandatory fields are filled in, the inspection will be marked as completed.
Once a completed inspection is received at the Hub, a report will be created.

  4. Tap the top title in an inspection for easy ‘Jump to’ specific sections in your inspection



5. Magnifying glass on any lists… and you can search within that list.  You can type parts of words, or words in any order and any relevant options will show up. 

6. Can’t complete your inspection due to a missing mandatory field…tap the red exclamation mark (see image) to see where it is.


7. When Dropping a pin on floor plan (Smart Pin)  

Select your floor plan

Double tap to zoom all the way in on your floor plan and tap the ‘Smart Pin’ icon.



All done! 


Note: Smart Pin is only available on Drawings without linked sub-forms

Troubleshooting

Sync the iOS App. Not all images come through and the sync looks like it has stalled and frozen.


This sounds like the background sync process has derailed.


Steps to resolve:

  • Open all running Apps (swipe up or double tap the home button)

  • Swipe Clarinspect up from the carousel of apps. This properly closes it.

  • Try and sync again. 

Form or Annotation has become unreactive.

This can sometimes happen when navigating through the app quickly. 


Steps to resolve: 

  • Swipe up from the bottom of your iOS device to go out of the app (or double tap home button if your iOS device has a home button)

  • Clear Clarinspect from running applications by swiping up

  • Restart Clarinspect App 


Need Extra Help?

Click on the links below and you will be taken to our helpful support sources:

Clarinspect Hub Support Page

Contact us

Credits

Floorplans shown are courtesy of Canterbury District Health Board.



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