This document is intended to walk you through how to install the Clarinspect Mobile App, login and view your work.

Clarinspect consists of an App on your Android tablet or phone, and the Clarinspect Hub (a website) which coordinates the synchronisation of data and the dispatch of work.

To Install the App

You will need:

• Your tablet or phone

• Permission to install Apps on that device

• Your Clarinspect credentials (username and password)

Step 1: Install the App from Google Play on your device

Step 2: Check Auto-update is enabled for Clarinspect on Google Play

Please note: Even when this is on, if conditions are not right when the system goes to update, it may not update. If the “Last updated” date in the Settings tab is longer than 2 months ago. Go check in the Play Store for an update.

Step 3: Allow battery use 

(Settings screen may differ, depending on device)

If you are finding that you are having difficulty syncing when the app is closed or device is locked, then you might need to change your battery/power settings as follows. 

Step 4: Clarinspect App Settings

Step 5: Start working

Open the App Open the App and use the same log in details you created when you registered with Clarinspect.

Sync your device After you sync, ‘work packages’ that have been assigned to you will be listed on the app. Work you have done will sync in the background if you allow mobile data use, depending on your selection in the settings. Synchronise as often as possible.

Start an inspection Click the + sign to start an inspection.

Step 6: Completing and Syncing an inspection

Working from the Site Plan

Top Tips

1. Never add an emoji as part of your data!

2. When you take your first photo, set ‘Open Camera’ as the default (only prompted for Android 10 or lower).

3. * on the form represents a mandatory field

4. Complete an inspection.

When you have filled in all the fields, tap the menu in the top right of the inspection form, and choose the option 'Complete'. This will validate the form, and if all mandatory fields are filled in, the inspection will be marked as completed.

Once a completed inspection is received at the Hub, a report will be started.

5. Return an inspection to the Hub.

Tap the menu in the top right of the inspection form, and choose the option 'Validate', then once you have filled in all fields you can, use the same menu, but choose the option 'Return to Hub'. This will synchronise your changes back to the Hub so someone else can edit or work on the inspection.

6. Check the Settings tab in the app every now and then. If the “Last updated” date at the top was longer than 2 months ago then you probably need to update the app. Go to the Play Store, search for Clarinspect and tap Update. We regularly update our app to improve its functionality so it's best to be on the latest version.

7. Magnifying glass on any lists… and you can search within that list.  You can type parts of words, or words in any order and any relevant options will show up.

8.  When Dropping a pin on floor plan (Smart Pin)  

Select your floor plan

Double tap to zoom all the way in on your floor plan and tap the ‘Smart Pin’ icon.

All done! 

Troubleshooting

Downloads not working (Xiaomi phones)

1. Open Settings -> Installed apps
2. Choose your application
3. Switch on autostart
4. Switch off any battery saver restrictions
5. Restart the phone
   

It may take a few restarts for the phone to get the message…

Need Extra Help?

Click on the links below and you will be taken to our helpful support sources:

Clarinspect Hub Support Page

Contact us

Credits

"Open Camera, a free app developed by Mark Harman, is available on the Google Play Store: Open Camera on Google Play."

Floorplans shown are courtesy of Canterbury District Health Board.